Comments on: Guest Rant: Verizon Customer Service FAIL

By: John @ Curious Cat Management Blog

John @ Curious Cat Management Blog — Fri, 01 Jan 2010 17:40:23 +0000

Verizon consistently finds ways to annoy customers. Your comment that they also have many within Verizon that are very good is also true. The problem companies fail to realize is the damage done by a small number of bad policies and tolerating bad customer service. Verizon continues to allow many customers to suffer and even if they do well for 95% of customers that 5% can be very vocal.
John @ Curious Cat Management Blog´s last blog ..2009 Annual Management Blog Review Part 1

By: Extreme John

Extreme John — Thu, 20 Aug 2009 20:57:17 +0000

@The Constant Complainer, that's a pretty funny comment. Haha

By: The Constant Complainer

The Constant Complainer — Thu, 20 Aug 2009 03:14:57 +0000

Any time Verizon can be embarassed is fine with me. Hehe…
The Constant Complainer´s last blog ..Ranting and Raving #2

By: Extreme John

Extreme John — Wed, 19 Aug 2009 22:14:44 +0000

@MichaelR@VoIP tips and tricks, in the event you spent let’s say an additional $125 for the pink Blackberry would you still feel that way?

Not that I have a clue how much more a Pink one vs a Silver one is.

I do know that my space bar is all jacked up which means I need to go and exchange my Blackberry as well, wonder if I will be forced to take a pink one instead. haha

By: MichaelR@VoIP tips and tricks

MichaelR@VoIP tips and tricks — Wed, 19 Aug 2009 05:42:20 +0000

Honestly I’ll be happy I can get my replacement phone within half an hour. But if I really wanted a pink phone then I think it’s not Verizon’s fault not to have a pink one ready all the time just in case another pink Blackberry needs a replacement.

Let’s face it, a pink phone isn’t as common as a silver one so it’s pretty much normal to have less pink phones available.
MichaelR@VoIP tips and tricks´s last blog ..How to Improve VoIP Call Quality

By: Extreme John

Extreme John — Wed, 19 Aug 2009 04:00:16 +0000

@Doug Dillard, I can still see how it would be annoying to pay more money for something than be forced to take a lessor product as a replacement.
Extreme John´s last blog ..Progress Energy Price and Service FAIL

By: Extreme John

Extreme John — Wed, 19 Aug 2009 03:59:17 +0000

@Hard Rocking South African, I have had a lot of interaction with Verizon over the years, I find that I either get an amazing rep or one that I want to jam a cell phone down the throat of.
Extreme John´s last blog ..Progress Energy Price and Service FAIL

By: Doug Dillard

Doug Dillard — Tue, 18 Aug 2009 07:52:12 +0000

I can see how you can be a little pissed off with this… but it could have been a LOT worse. I thought when you were going to get to the Mega store they were going to tell you that either you had to pay for the phone or you wouldn’t be able to get any phone for two days. At least you got something. Now the guy trying to sell you a pink cover was ridiculous. He should have just thrown that in to make you happy… especially because you were saving the company money by taking the cheaper silver phone.

By: Hard Rocking South African

Hard Rocking South African — Tue, 18 Aug 2009 07:48:00 +0000

How to handle it? No idea.. unfortunately if you gota deal with Verizon you gotta deal with their crappy service… Though I would make a long and bitchy call to head office, and make the big boss feel like an absolute prick.. shit travels downward and it’d reach your “david” very quickly.. That probably even offer some sort of compensation