More reasons why the Economy sucks

I am getting just as tired of writing about this shit lately as I am of hearing about this shit too, and at the end of the day I have the same fucking feeling about it…. It’s our own damn fault.

Well kinda. Basically in short form the lazy fuckers in our society created this problem along with a couple of other things, but trust me it starts with the lazy assholes or maybe it should be irresponsible?

In the last couple of days I have talked with six specific different business owners/companies I do business with on some level, each one of those business owners/companies being someone we paid to do something or scheduled to get an estimate from. All of these Business owners/Business’s have failed to do one single thing they said they were going to do. For instance the outdoor landscape lighting company we used when we had the landscape lighting put in a few years ago, call the guy (owner) and he NEVER calls back. When I say never people I mean it, basically if you want to get in touch with him he either needs to be in the area or he has to answer his phone directly. Im just curious why he doesn’t have someone answer the phone for him or have someone check messages for him if it’s so fucking hard to answer the phone or return phone calls. Easy problem to solve, find another Landscape lighting guy.

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One of the other Business owners I have been dealing with for a couple of months is starting to get on my nerves. This is the classic “A Sound Decision” as I like to call it, quote a job for a certain time frame and never come close to actually hitting that time frame. I have known this Business owner for a long time now and didn’t find the job to be all that big but it’s still almost twice as long as the initial time frame. Another good feature to this Business owner is hearing back from them days after you write them.

The list goes on and on and the scenarios are all much of the same, failure to return calls, failure to deliver as scheduled, poor communication. All three of the things listed are all nothing more than people being lazy and/or unorganized or whatever else you can think of. Regardless it’s a big part of what’s gone on in this country for a while and increased a tremendous amount through the last few years as people made money on accident. There are excellent business owners all over the place and I will address them in my year end Business Reviews Recap, but there are also plenty that really dont have the urge to do business or do what needs to be done to run that business at a level that it satisfies the customer. I think (and I hope) that as time goes on your going to see Good Service coming back in place of the “Tough shit you have to use us” ideas that run through so many business owners heads.

A word of advice…. Focus on Excellent Customer Service especially in an Economy like this because your customers are going to be less likely to accept your short comings.

Tagged as: Business, Customer service, economy, rant