For those of you that might not be aware of my previous article in regards to Yellow Book titled “Out with Yellow Book.com” I suggest reading through that article somewhat quickly, I would also suggest spending more time reading the comments than the actual article.
I initially wrote that post as a keepsake reminder to myself not to purchase any additional Yellow Book.com or Yellow Book yellow pages advertising in the future, I often use my blog as a diary where I look back on the different business’s I have dealt with in order to make future business decisions. One additional thing to point out is that my blog is an outlet for me to express myself and share information with others that might be looking for the mish mosh of information that I often provide, the article was not written to stop people from using Yellow Book or to beat down Yellow Book employees.
If you spent a few minutes going through the “Out with Yellowbook.com” post chances are you noticed there were a few VERY passionate individuals that left comments either trying to discredit my personal experience with Yellow Book or simply attacking me. I am use to getting crap on here from a select few, I know who they are and it hardly bothers me. Now on the flip side of that I do feel that when an associate that works for a company is aware of a customer service issue the last thing they should do is either taunt or argue with that PAYING customer, yes I am still a paying customer of Yellow Book as ridiculous as that might be.
[youtube]http://www.youtube.com/watch?v=QV7LmaXZHAg[/youtube]
Yellow Book Customer Service FAIL
The front side of the video is messed up and shows the ending part of the video, basically what I am saying in that snippet of text is that “Ike” who also left comments in my Out with YellowBook.com post, “Ike” made these comments from a local branch of Yellow Book, wow imagine he put that much effort into making a phone call and trying to resolve the issue.
I am still currently playing phone tag with a young lady that I will simply refer to as “S” who also happens to be from the Yellow Book offices in Pennsylvania, which is exactly where the additional four comment leavers were based out of as well. “S” has been actively trying to reach me and I have been working to get in touch with her as well, at this point I think it’s more important to point out how some of the people working for Yellow Book choose to ignore customer issues, than on top of it spend the day leaving nasty comments about that customers issue on their blog. Excellent skills for that Yellow Book employee, certainly a raise has been earned especially with all the effort that the Yellow Book employee (a.k.a Yellow Book Fan, The Chechen, The Russian, Yolanda Brooks) put into making up fake stats and claiming to be a tanning salon owner in Ohio…. That has to be a new level of sales, insult existing customers than lie to them about the success of the ad’s supposidly placed by a tanning salon owner in another state, classic.
After doing the video, and answering all of the comments in the initial article it’s probably safe to say I can get ready to close this up and move on. Before I do get out of here I do have another quick message for Yellow Book Fan, I outed you in your first response and called you out as the clueless moron that you are, I hope at the end of the day Yellow Book realizes just how wrong the actions of this associate (clown) were. I would never wish that someone lose their job because of something dumb that they did and as REALLY DUMB as Yellow Book Fan might be I would just rather see him get smacked around with a few phone books in order to clear his mind than be terminated.
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WOW all I can say is BAD MOVE yellowbook staff
@Nate Yeah whoever the clown is I hope he enjoys watching the video and all of the cute little things he/she/it had to say go right down the toilet.
Yellowbook.com SUCKS DO I NEED TO SAY MORE…….ONE UNHAPPY FORMER CUSTOMER……
@robert, Sorry about your deal with yellow book
@Robert thank you so much for commenting, sorry your experience was terrible too. Take a minute and tell everyone your experience.
Extreme John´s last blog ..Eminem Gives Mariah The Warning
That is awesome! A whole new level of #Fail
I like how instead of trying to solve the solution, they end up making their company look really bad.
Mike´s last blog ..How To Use A French Press
@Mike without a doubt a tremendous #Fail for Yellow Book, everything happens for a reason though. Tons of people have written me on Facebook, hell a few people just wrote Nate on FB too.
Silly Yellow Book Fan, should have thought before he/she started acting like a child. I also find it funny how Yellow Book “employees” from two different areas jump on to spew a bunch of crap, most of which isn’t even close to reality.
Extreme John´s last blog ..Business Competition Fight or Flight
Well,I guess I know who won the jackass of the month award. Congratulations yellowbook fan! way to go, good job! your boss must be so proud.
James´s last blog ..UFC Signs with ESPN, But no Fedor
@James without a doubt the employee of the month candidate for Yellow Book.
Extreme John´s last blog ..Eminem Gives Mariah The Warning
I can definitely attest to bad experiences when it comes to yellow book. I think there product is actually alright, but the representatives that I have had are a little over the top. The one good thing that I will say is that there phone book it by far the cheapest out of the big 2 here where I live and advertise in…
@Tyler thank you as always for commenting I always appreciate your feedback here.
The product itself regardless of how my results were has to offer some kind of benefit to someone advertising in it, it would be nice if the staff followed just a few simple BASIC customer service standards.
Than again who knows, maybe the pressure is so great to sell that it just brings out the useless in people. Or maybe just certain employees (Yellow Book Fan) have waaaaaaaaaay too much time on their hands, and instead of using that time for good they instead write crap comments on a blog and try to sell their products with their poor skills.
As far as value I believe someone said it in my original Yellow Book.com article, and they might be right “You get what you pay for” might very well hold true. Are you seeing results? I don’t mean onezie twozie’s either
Never heard of yellowbook, but that’s probably because I’m an Aussie. We have Yellow Pages and I suppose that it could be similar, only our Yellow pages is for phone numbers. There could be websites in there, I’ve never looked, and I suppose therein lies the problem with yellowbook. You may have prime position but it’s not going to get you anywhere if people don’t use the product.
I’m typing this as I’m waiting for your video to load. It keeps stalling. Man, it’s cool seeing you live!
OK, I’ve watched half but it keeps stalling. So, someone from yellowbook.com is trying is trying to rig your comments. Pretty damn low mate.
At least I know not to screw around with Detective John!
Sire´s last blog ..Noel Biderman Vs Top Sexual Aids
I have never heard of yellobook. But thanks for sharing. It’s good to share your experiences – bad or good. At least I will be guided by your post. A failure will be a lesson for your future and our future actions too. Thanks.
Vic of BusinessAccent´s last blog ..Let’s follow and tweet each other on twitter
@Sire not so much rig my comments but they were trying to discredit my experience by spewing all kinds of ridiculous stats and pretending to be people (and customers) that they clearly were not.
Extreme John´s last blog ..Yellow Book Customer Service FAIL
Great video… Caught them with their hand in the cookie jar! What an idiot! It looks like they don’t want to keep it going anymore. Great detective work there John!
Doug Dillard´s last blog ..Why Comment on MakingMoneyOnline.com?
@Doug I like the hand in the cookie jar, should have been in the customer service jar.
@John, well it doesn’t matter how you look at it, what they did was dishonest and just goes to show how unprofessional those working for the company can be, not to mention pretty stupid to boot.
I’ve had a few employees from companies I’ve reviewed comment on my blogs, but they’ve always stated who they were when leaving a comment.
Sire´s last blog ..July Stats Up Thanks To Commission Junction
@Sire very good point Sire, we recently had an issue with a friend of mine who did a Guest Post here about ComCast customer service, ComCast actually got him taken care of within something like 24hrs.
Certainly a different level of class than what we see above from the Yellow Book Fan
Extreme John´s last blog ..Extreme John Blog July Wrap Up
That’s for sure, perhaps you could award the the “Tool Of The Week” trophy.
@Sire Im hoping for something a little better than that, maybe a few 100,000 video views and an update to where Yellow Book Fans carreer is going, just curious if he/she gets rewarded for those kinds of actions.
Extreme John´s last blog ..Extreme John Blog July Wrap Up
I suppose it all depends on how high up in the hierarchy he/she/it is.
Sire´s last blog ..July Stats Up Thanks To Commission Junction
@Sire based on said employee’s work habits, I would say probably not very high on the food chain at all. It’s hard to get ahead when your being an idiot to customers or blowing away company time and payroll by surfing the web and bashing customers that simply don’t care for your service.
Can’t be good for staking a claim at a raise or advancement.
I’m just surprised that Yellow Book would employ such people that represent them in such a negative manner. For the Yellow Book employee to make up such fictitious names is pathetic!
lol, wow. I wonder if they fired him/her yet and I wonder if there is any grounds for yellowbook.com to sue that empolyee.
Deneil Merritt´s last blog ..July 2009 Income Report
@Lisa in today’s day and age finding perfect employee’s is a tough business, for a massive company like Yellow Book it’s even harder.
I bet Yellow Book wouldn’t like the idea of any of this happening on their time, but regardless aside from “S” no one has made a single effort to resolve this issue.
@Deniel Merritt I have no idea if they let him/her go, all I know is that unlike ComCast who at least resolved their customer issues, Yellow Book doesn’t seem to care one bit.
I am actually curious what an attorney would think of Yellow Book’s employee’s actions here on my site along with the fact the employee did it right in a Yellow Book office… wait Regional office.
Yellow Book fan…. where are you now?
Extreme John´s last blog ..Extreme John Blog July Wrap Up
lol, it would be funny to see a person not only get fired but sue right along with it for being such an a**hole.
Deneil Merritt´s last blog ..July 2009 Income Report
Yellowbook.com knows all about what happened because I send them a nice long letter and sent links to both regional office. I should get a email tommrow from some one from Yellowbooks customer sevice. If I don’t I will call them and find out why. I want to know how yellowbook feels about one of there employees acting this way. I want to know what they plan on doing about it.
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@Deneil Merritt I’ve never been big about the whole suing thing or people getting sued, but it would be cool to know what happened.
@James wow thank you, your crazy! I bet they don’t even follow up.
So what happened to yellowbook fan? no comments?
@Nate well yes the moron did comment but he commented in the original post because he was too stupid to see that the post was updated with a link to this post, Yellow Book Fan just continues to show how worthless of an employee for Yellow Book he is. He commented here at like 4pm or something like that. Loser.
it wouldn’t surprise me one bit if you never hear from yellow book fan again, clearly an idiot.
Insane Limos´s last blog ..Apple TV now featured in our limos
WOW!!!! This person is an embarrassment to Yellowbook!
I am a Rep for Yellowbook and I take pride in making sure my customers are always in the know of whats going on and also resolving their issues asap. Most of the time I call customer service myself for my customers because I know they can be hard to deal with sometimes. I am really curious to find out which postion this individual holds in my company. If he/she works in the customer service dept. I hope the individual gets fired. King of Prussia is our main headquarters, where all the magic happens. If your sitting at a desk there and your toying around on blogs. Take care of the issue. Prove him wrong that Yellowbook customer service is indeed there for you. I want to apologize on behalf of the company for the idiocracy that went down on previous posts. This person is obviously not doing their job. As a Rep I am the face of the company… the one the customers know. I am truly embarrassed and if I was your Rep I would be angrier than ever. This person thinks they can sit there and say whatever they want because you will never see them. Your Rep is the one that has to walk through the door and face the music. I think you should call corporate and report this person. Its not fair to the people in the company who actually do care and want our customers to be happy and satisfied with our product. I know it works to generate leads but that isn’t enough.
YELLOWBOOK FAN, your a disgrace. Stop writing nasty blogs and do your job. Show people that Yellowbook customer service is working the way it was set up to. If you want to keep going you should keep going doing your job or keep going finding a new one.
@JT it is nice to see that there are still some very positive people working at Yellow Book, the young lady mentioned in this article “S” has sent me over some click data and I also think it makes a big statement by you stepping in here and commenting on the article.
Especially in what could be hostile territory.
It would be nice to see if Yellow Book would have any way of tracking exactly which employee did it.
Extreme John´s last blog ..Backlink Checker for Counting Backlinks
my favorite part of all of this is…. today, I got a brand new shiny Yellow Book on my doorstep
Trying to figure out the best way to have a ceremonial destroyal of it!
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@Stiletto Sports Jen thats easy just don’t bring it in the house
Extreme John´s last blog ..Extreme Tanning Special
Can we say “busted”!!!
Kindof a long post and video but hillarious.
Conventional advertising’s days are numbered.
I found you from Sullivan’s PotPolitics
am adding your blog to my blog roll cause I wanna reblog at least a post or two from your stuff on my ‘extra blogs’
(I use blogspots and wordpress.coms as extra posts, kindofa baby digg in that I rewrite the headline, repost a great post but make sure I link back to the source prominently)
David Bruce Jr.´s last blog ..Frederick Maryland Moving Companies
@David thats great I appreciate you coming by my site from John’s site and leaving a comment to go along with it. The video length was a bit too long as was the article itself, but after dealing with the moron in the original article and how many names were actually connected together that were actually Yellow Book employee’s I needed to make it detailed. Would rather of had about 3 minutes.
I will be stopping by your site now to check it out, I appreciate the blog roll addition and if I can repay the act I certainly will.
YellowBook is a Freakin Train wreck. They have screwed up our business ad for the past 3 years and once again their customer service SUCKS.
We had a supervisor come out to our location to restore our account status and correct all the F_ _ _ ups from the prior years ad. Turned out that he was not a super and total screwed our ad up again. Yellow Book then would not credit Pet Safaris account and make it right.
Yellow Book I hope you DIE, but of course like any failing poorly ran business , the Government will probably step in and bail them out.
Hey safaridave-
Sorry you have had such a bad experience with Yellow Book. I recently found a website called seekshallfind.com that offers free advertisement by posting an ebillboard for your company. It is a new business search engine that allows you to post your business at no cost.
I was part of the lay off that took place at yellowbook , their customer service specialists consist of mostly african girls between the ages of 21-30 , from philly pa. they are rude arrogant and only care about the pay check, but the management is worse , if u have to piss u have 2 minutes or u get written up , if u stay on the phone longer than I believe 8 minute intervals you can also be reprimanded. The staff blows and its geting worse , some left other closing depts to stay with YB instead of getting a severance, they went to c.s dept and 1 month later they got fired for being on the phone too long with a pissed off customer, now they get no severance , no unempoyment and a big fat dick in their fanny. I refused to goto customer service after 3 turn downs from their management, I am currently laid off from them , collecting unemployment and severance from them, thank you customer service managers for not taking me , any dummy who thinks customer service is a customers calling to say ” hey guys you did a great job on my ad” is mistaken , oh yeah the ads are done by adworks an indian based company that used to be called pindar…most returnd or canceled ads have ” you guys need new careers” or who did this ad , a 2 yr old ? that company wil sinking faster than a turd in a industrial toilet…good luck to all who will survive… thank you for calling yellowbook customer service dept where we fuck each other like ild pigs in the parking lot can we fuck u too ? or did we already and thats why ur calling us.
hi , this is not good for printed yellow book and i want to refer everyoneon yellow pages online directory not on printed directory
Sorry but the experience is terrible full circle, book or online.
Interesting to read about your experience, John. Yellow Pages seem to have been going through a major transition over the last 10 years but I’ll be taking on board what you have written here.
Yellowbook screwed up my ad too! http://bit.ly/cj3DBU
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