Comments on: Yellow Book Customer Service FAIL

By: Liz

Liz — Tue, 08 Mar 2011 19:08:34 +0000

Thank you so much for explaing exactly why the service I have received from these departments suck so bad! It must be a requirement for yellow book staff to be stupid and useless now!

By: Liz

Liz — Tue, 08 Mar 2011 18:54:58 +0000

I recently signed up with yellow book for print in the phone book and for them to take over my existing web site and redesign it. That was about a month and a half ago. We were told that they were a great company to work with bla bla bla… Nobody that I have delt with has had a clue about what is going on with my account… No one from the company seems to be able to provide good customer service. The people that they hire should be fired. They can’t seem to do there jobs at all. They just transfer you off to someother idiot that doen’t have a clue. I really hope that other people considering to do business with yellow book sees this and reconsiders and saves themselves a lot of hassel.

By: Extreme John

Extreme John — Thu, 27 Jan 2011 16:37:28 +0000

I look forward to reading about your experience Jay, thank you and Im sorry to hear that the Yellowbook bug bit you too.

By: Jay Farrell

Jay Farrell — Thu, 27 Jan 2011 02:55:15 +0000

Here’s my story why YellowBook totally FAILS!

http://blog.jayfarrellphotography.com/2011/01/25/yellowbook-sucks/

By: Jay Farrell

Jay Farrell — Wed, 26 Jan 2011 01:56:24 +0000

Good find! I blogged about their atrocious customer service as well…..can I link it here? I will share this on my blog if ok as well.

By: YB for Life

YB for Life — Thu, 30 Dec 2010 04:31:31 +0000

OK Natures Plan LLC,
I am not going to play the name game with you but you have no right to call me a liar or a Yellowbook Shill. I would NOT help you even if you begged after calling me names like that. Have you ever heard about asking for help from your sales rep?? I guess not, all you can do is bitch and whine. Now I don’t know what procedure you used trying to solve your problems but as I mentioned before, I have never had any problems with my customers. If all you care to due is bash Yellowbook go for it. You have a right to your opinion, but don’t take personal pot shots at me because I support a company you obviously have a beef with. Good Luck in trying to solve your problems.

By: Natures Plan LLC

Natures Plan LLC — Wed, 29 Dec 2010 18:45:00 +0000

Further frustrations with YB! I have been trying to get a final bill to YB off so that I dont have to see my cash getting flushed each month. Its been about 2 month’s since my 1st request and on 12/13 I finally sent them a check for 120.00, the bulk of my bill and asked that I be sent the final balance.
Instead of that payment turning into a final billing I recieved a late fee, no payment recieved kind of letter. I’m obviously the bad guy and now, even after trying to pay them in full I have delinquent bills from them. Its an attempt to bleed me further for a service which is basically non-existent.
My attorney just recieved copies of all of my requests and correspondence with these jerks, I have had it and am fully disgusted with their practices. YB for life, you are just lying and are nothing more than a Yellowbook shill, obviously. If you are a YB shill or employee then get me my billing that I have been requesting for 2 month’s now and skip the erroneously added late fees.
Late fee’s for a service which has done absolutely nothing for me and has fell fully short of any promises of return business.
Still not a call other than the whack job who called not even 1 day after my complaint to YB about no calls. When I returned that very strange (YB setup) call the message said ‘dont leave a message’ because of her cat…. UHM, RIGHT YB, GREAT JOB! I have never in my life had a call as strange as that from a supposed customer. Can you get any stranger?

I’ll keep you updated on this John and thanks again for having a real YB review site:-p